Previously, the solution to new content formats, like VOD, was to manufacture features like new remote control buttons. Today, Code and Theory has synced interface solutions with product interaction so that the button remote control is a relic of the past.
Now tablet-like, on-screen guides connect with simplified remotes to intuitively and elegantly tie users to content, such as channel guides, DVR, and additional web information. The set-top box — the hub of the home Comcast experience — now stores recorded programs in the cloud, resulting in an object that is smaller than conventional boxes and with less power consumption.
Where does the Comcast customer experience begin? Through interface and product design, Code and Theory and Comcast have created an environment of experience for the user.
Delivering this experience — ushering the user into a physical, digital, and emotional relationship with the product — is only possible by managing expectations and education.
To make sense of the device, the customer needs to make sense of the packaging of the device. Brand communication begins with the physical box; the color, the design, and the action of unwrapping the device all educate the user. Packaging often lacks organization and cohesion, sending unclear messages to consumers about the product. Code and Theory set initial user expectations by designing set-top box packaging and installation guides that establish the value of the Comcast brand and guide users into the Comcast experience.
Setting customer expectations is an ongoing process: packaging educates on the device, user-guides educate on using the device to manipulate the interfaces, and the interfaces educate on engaging with content.
This network of interacting touchpoints continually guides the user forward, bolsters the groundwork for managing the Comcast experience, and provides the tools to carry that experience to different devices and platforms. We're transforming an antiquated industry through cutting-edge design—and driving the future of finance forward. Monetization strategies. New content formats. Community building. The good news is, though, that you can overcome a lot of these problems just by being disloyal.
The solution, it turns out, is actually pretty simple. You become not a customer. Providers are always running specials and deals to get new customers on board. Now you know what plan you want, it is time to start the process of becoming a new customer by getting some help from a buddy — it should only take an hour of their time, and you can actually return the favor for them if they want to do it at the same time!
The key is that your buddy is going to be signing up to the new internet plan at your house. The good news is that Comcast has a day money back guarantee, so you can head in after a couple of weeks and have your buddy cancel the service you set up in Step 2. You, standing next to them, decide you want to become a new customer on the same plan. Until this week we had Comcast Business at my startup. I thought the instructions about using only DSL were a bit off because she was using Comcast for TV, and sure enough, it was possible to move her over to Comcast.
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Post by michaeljc70 » Tue Dec 22, am. Post by Marseille07 » Tue Dec 22, am. Privacy Terms. Time: 0. Quick links. Changing names to get new customer discounts - Comcast Questions on how we spend our money and our time - consumer goods and services, home and vehicle, leisure and recreational activities.
Changing names to get new customer discounts - Comcast Post by michaeljc70 » Fri Dec 13, pm I read in a streaming thread can't find it now that someone cancelled their service whenever the promotion period ended and started new service in their spouse's name.
My internet promo just ended and I was contemplating doing that. My question is do they catch on after the 1st time you do this? Are there any other caveats? We have different last names so it won't be obvious.
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